FAQ's

Are all the products you sell genuine?
Of course. We sell only the finest skin care products in business for over 11 years.

How long will it take to get my order?
Orders received by noon Pacific Time are shipped same day (with exclusions for Sundays and holidays).
Priority Mail is our preferred shipping option and will get almost anywhere in the US in two days though it may take three days to more remote locations.
Customers paying for upgraded shipping will have their orders shipped right up until 4:00 pm.

What is your return policy?
We will accept any return for full refund, no questions asked. Just mail it to us at:
346 Kinderkamack Road
Westwood, NJ 07675
Please include your credit card number and a short note detailing what you are returning.

Is it safe to order from your site?
Absolutely, our store's hosting company utilizes the most up-to-date secure servers plus we contract with Scan Alert to monitor our site as an added layer of security. As of August of 2008, we will have been on the web for four years without a single security problem.

Do I need a membership?
The Spa at Westwood understands your busy lifestyle. We do not tie down our customers via contracts. Furthermore, you do not need a membership to the Westwood Health & Fitness gym to schedule an appointment with us.

Can I make an appointment online?
No. The Spa at Westwood is in talks with SpaBooker which will allow appointments to be made online. However, until then the only way to schedule an appointment is by calling our office at 201) 722-9557.

Can I schedule an appointment for the same day?
No. Just like all spas and salons, we need at least a 24-hour notice for any appointment.

Can I buy a gift certificate for a friend or family member?
Absolutely! We offer a gift certificate for just about any service we offer. Just call or stop in to purchase one.

Are men allowed to come in? Teenagers? Elderly?
Of course! The Spa at Westwood does not discriminate based off of gender or age. We cater to all peoples and even have special procedures to cater to our clients' needs.

What methods of payment are accepted at The Spa at Westwood?
In Store: All major credit cards, personal checks, and cash.
Online: Paypal and all major credit cards